# Business Information

_Last updated: 9 September 2026_

## Website operator and seller

**KZL Agency OÜ**, trading as **The Sofa Cover Crafter**.  
Company contact address: Keemia tn 4, Tallinn, 10616 Harjumaa, Estonia.  
Email: [info@thesofacovercrafter.co.uk](mailto:info@thesofacovercrafter.co.uk).  
WhatsApp: [Message +1 408 709 5846](https://wa.me/14087095846).

Website: [thesofacovercrafter.co.uk](https://thesofacovercrafter.co.uk).

## Customer service and returns

We serve customers in the United Kingdom, including Northern Ireland, and the Republic of Ireland. Contact support by email or WhatsApp. We handle enquiries Monday to Friday and aim to reply within 1–2 working days.

The company contact address above is for business correspondence; it is not a retail shop or returns warehouse. To return an item, email us for the correct return address and instructions. We provide return-address details directly to customers. Your statutory cancellation rights do not depend on prior approval.

## Shopping policies

[Terms of Service](/policies/terms-of-service) · [Shipping Policy](/policies/shipping-policy) · [Refund and Returns Policy](/policies/refund-policy) · [Privacy Policy](/policies/privacy-policy).

## Website platform

This store uses Shopify’s ecommerce platform. For information about Shopify, visit [Shopify](https://www.shopify.com).

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> Source: [The sofa cover crafter](https://thesofacovercrafter.co.uk/pages/legal-notice)