Contact us

How can we help?

• Order tracking: check your parcel on our order tracking page.
• Returns and exchanges: email us for the correct return address and instructions. See our returns and refunds policy for the deadlines, conditions and fees.
• Delivery times and charges: see our shipping policy for UK and Ireland delivery details.
• Choosing your cover: check our size guide or contact us for help before ordering.

Contact our team

Customer service email: [email protected]
WhatsApp: Message +1 408 709 5846
Support days: Monday to Friday
Usual response time: within 1–2 working days

For order enquiries, complaints or return requests, please include your order number if you have one. Do not send payment-card details.

Return address

Email us before posting your return so we can provide the correct warehouse address and instructions. Return addresses are supplied individually by our support team.

To use your legal right to cancel, tell us before the deadline; you do not need to wait for approval. Our returns and refunds policy explains when to contact us and send the items back.

Company information

Company: KZL Agency OÜ
Trading name: The Sofa Cover Crafter
Company contact address:
Keemia tn 4
Tallinn, 10616 Harjumaa
Estonia

This address is for company post, not returned parcels. Read our business information for further details.

Accessibility

If you have difficulty using our website or need information in another format, email our team and we will help.