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FAQ

Measure over the full armrest top, down the inside and across the seat, following the blue line in our sofa size guide. Compare your measurement with the table; if you are between sizes, choose the larger size.

For individual cushions, measure the length, width and thickness of each cushion. See the cushion size guide.

Measure each section separately. A two-section corner sofa needs two covers; a three-section corner or U-shaped sofa needs three. Match your sofa to the diagrams in our corner sofa size guide before choosing your sizes.

There must be a gap between sections to tuck in the covers.

For classic sofa covers, 95% polyester fibre and 5% spandex.

For waterproof sofa covers, 88% terylene and 12% spandex.

Allow 1–3 working days for preparation plus 5–12 working days in transit: an estimated 6–15 working days in total for UK and Irish orders. We cover import charges. See our Shipping Policy for charges, the order cutoff and tracking.

We deliver to the United Kingdom, including Northern Ireland, and the Republic of Ireland. Charges differ by destination; see our Shipping Policy. Free UK delivery does not apply to the Republic of Ireland.

Check your inbox and spam folder. We email tracking details when your order is dispatched; tracking may take time to update after the first carrier scan. If your confirmation or tracking is missing, email [email protected].

Contact us if the delivery estimate has passed or tracking shows a problem. We will investigate with the carrier. This does not remove your cancellation or late-delivery rights; see our Shipping Policy.

Just go to our website. Choose your item and click on "add to cart", you will go to your cart. Then click on "Check Out".

Checkout uses an encrypted connection and secure payment providers. Your bank may require additional authentication, such as 3D Secure. Please do not send card details to customer support.

The payment methods currently enabled for this store appear in the footer. Checkout shows the methods available for your particular order, device and location.

Email [email protected] with your order number and the items you would like to return. For a change-of-mind return, tell us within 14 days after delivery. We also accept unused items up to 30 days after delivery, with conditions and a fee for extended returns. Our Refund and Returns Policy explains the deadlines, postage and refunds.

You pay return postage if you change your mind. There is no restocking fee when you use your legal cancellation right. For eligible returns after that period, up to 30 days after delivery, the fee is 10% of the returned item price or our reasonable processing costs, whichever is lower. We apply it only if these terms were provided when you ordered. We cover reasonable return costs for product problems that are our responsibility. See the full policy.

You can use your legal cancellation right before delivery. Email us as soon as possible. If your parcel has already been dispatched, we will explain how to return it. See our Refund and Returns Policy for details and the personalised-item exception.

Check your items on arrival and report visible damage or a delivery error as soon as possible, ideally within 48 hours. If a problem appears later, contact us when you notice it. Reporting after 48 hours does not remove your consumer rights. We may ask for photos, fitting or care details, or to inspect the item. Misuse and ordinary wear are different from a genuine defect. Our Refund and Returns Policy explains how we assess the problem.

Email [email protected] or use our contact form. We handle enquiries Monday to Friday and aim to reply within 1–2 working days.

Check your spam folder and allow 1–2 working days. Messages sent over a weekend or public holiday are handled on the next working days. If you are still waiting, reply to your original message or use our contact form.

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