Refund Policy
Last updated: 22 September 2026
This policy explains our 30-day change-of-mind return offer for orders delivered in the United Kingdom, including Northern Ireland, and the Republic of Ireland. It also gives the short information required for online cancellation rights.
30-day change-of-mind returns
You may request a change-of-mind return within 30 calendar days after delivery if you no longer want the item, chose the wrong size or colour, or it does not suit your home.
Return conditions
For the additional return period after the statutory cancellation period, the item must:
- be unused and unwashed;
- be clean and free from hair, dust, odours, stains and other contamination;
- have no signs of fitting, alteration, damage or wear; and
- be returned with its original packaging, tags, inserts and included parts.
We may refuse an extended change-of-mind return if the item is used, washed, stained, damaged, contaminated, altered, incomplete or otherwise not in resalable condition. Sale and clearance items, gift cards, and made-to-order or personalised items are not included in this additional change-of-mind offer where permitted by law. Statutory rights are not affected.
Return postage and restocking fee
You pay the return postage for an extended change-of-mind return. We do not refund the original delivery charge.
Approved returns made after the statutory cancellation period and within days 15–30 are subject to a 10% restocking and processing fee, deducted from the refund. The fee is calculated on the amount paid for the returned item after discounts, excluding delivery charges.
For our additional 30-day change-of-mind offer, we do accept exchanges. If you want a different size, colour or product, contact us before sending the original item. The original item must meet the return conditions above, and you pay the return postage. We process the exchange after inspection, subject to availability. If the replacement price is different, we will confirm the difference before completing the exchange. If you are using a statutory cancellation right, the statutory cancellation section above applies.
How to request a return
Email [email protected] within the applicable period. Include your order number and the item you want to return. You may include the reason for the return, but a change-of-mind reason does not need to be explained.
Do not send a parcel until we have replied. We will provide the correct return address and instructions. Our company contact address is not a returns warehouse. We are not responsible for parcels sent to an address that we have not provided.
Once we provide return instructions, send the item within 14 days. Pack it securely and keep your postage receipt and tracking details. Return postage and the risk of loss or damage while the parcel is being returned remain your responsibility until we receive it, subject to any rights that apply to a statutory product-problem claim.
Inspection and refunds
We inspect returned items after delivery. If an extended return meets the conditions, we normally approve it within 3–5 working days and refund the purchase price to the original payment method, less the 10% restocking fee and any non-refundable delivery charge.
Your bank or payment provider may take additional time to display the refund. If a return does not meet the conditions, we may refuse the refund. We may ask you to pay the cost of sending the item back to you if you want it returned.
Damaged, incorrect or product-problem claims
If you believe an item arrived damaged, is incorrect, or has a product problem, contact us promptly at [email protected] with your order number and details. Photos may help us assess the issue. These claims are assessed separately from change-of-mind returns, and the change-of-mind conditions and 10% fee do not apply where a different remedy is required by law.
Online cancellation: the statutory minimum
For most online orders, you may cancel within 14 calendar days after the last item is delivered, or before delivery, by sending us a clear written notice. You must then return the goods within a further 14 days. You pay the direct return postage where we told you this before purchase. We refund the goods and any standard delivery amount required by law, using the original payment method; we may wait until the goods or proof of return is received and may deduct loss in value caused by handling beyond what is reasonably necessary to inspect them. A cancellation form may be used but is not required.
Nothing in this policy excludes, restricts or modifies rights that cannot lawfully be excluded under applicable UK or Irish consumer law.
Optional cancellation form
To cancel, you may send us a clear statement by email. You may also use this wording: “I/We hereby give notice that I/We cancel my/our contract for [goods and order number], ordered on [date] and received on [date]. Name: [name]. Address: [address]. Date: [date]. Signature: [only if sent on paper].”
Contact
The Sofa Cover Crafter is operated by KZL Agency OÜ. Seller details are available in our Business Information.
